Our Store Policies

Valued Customer,

Thank you for choosing Camera West. We realize that you have many options when shopping and we strive to accommodate your needs. If you have any questions concerning any of our products, feel free to give us a call at 760.992.5422. Clear communication is our utmost priority, so please take a look at our policies below. Thank you for your business!

Camera West Team


Via camerawest.com, we offer several options of payment. All of our online payments are securely processed through Paypal. We accept Visa, MasterCard, Discover, and American Express in addition to Paypal and Cash, in store. We also accept payment by bank transfer for larger transactions and international shipments.


All items are available for free in-store pickup (this option is available during checkout). We have a variety of shipping options through Fedex and USPS. If you require a different shipping method, please contact us. We only ship to your verified PayPal address or billing address associated with your Credit Card. Your tracking number will be emailed at the time of shipment. All orders made before 2 p.m. (Pacific Standard Time) will ship that same day, and orders made after 2 p.m. (PST) will ship the following day.

Return & Exchange Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. New items must be in 100% new condition, seals intact, and pre-owned items must match the condition in which they were received. All items that qualify for a return are subject to a 15% restocking fee.

To start a return, you can contact us at [email protected]. Please do not send returns without first contacting us and opening a return ticket. Items sent back to us without first requesting a return will not be accepted. We will provide shipping instructions for returns. For returns made due to an issue with the item sent we will send a shipping label.

You can always contact us for any return question at [email protected].

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as film, paper, and batteries), or custom products (such as special orders) We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Workshops & Events

All workshop admissions canceled no less than 30 days from the start of the workshop will be refunded in full. Cancelation 14 days from the start of the workshop will result in a 50% refund. Cancelation 7 days from the workshop will result in no refund.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. Refunds can only be made to the original form of payment.

If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].

Our Privacy Policies

The Purpose of Our Privacy Policy

Camera West INC, (“Camera West INC,” “our,” “us,” or “we”) provides you with this policy to reference concerning how we collect, utilize, and disclose information that we collect from users of https://www.leicastoresf.com/. Here at Camera West, we want to make you feel safe and secure while utilizing our website, and this is why we provide this up front policy concerning the information we collect and how we use it. This Privacy Policy might change over time, and we reserve the right to revise this policy as we see fit. We make this privacy policy publicly available on our website, https://www.leicastoresf.com/, and recommend you review it as much as you see fit. We do our best to make this policy easily accessible from wherever you are on https://www.leicastoresf.com/

When you place an order or register on www.leicastoresf.com, we collect information about your order. This includes your name, email address, phone number, credit card information, etc. via our secure checkout process. That said you may also visit and use our website anonymously, and without registration.

We Use Cookies

Like most other websites, www.leicastoresf.com uses cookies; Cookies are small files that our website and other websites use to transfer information between our website and your computer or device. Cookies enable websites to recognize your web browser and collect certain information from them.
The main reason we use cookies on our website is to help provide you with a better, and more enhanced shopping experience on www.leicastoresf.com.

  • We use the information we collect on our website to be better serve our customers.
  • We collect information to improve the usability of our website.
  • We collect information to send periodic emails via our newsletter.
  • We collect information to fulfill orders and transactions within our secure checkout process.

We Protect Your Information

On www.leicastoresf.com we use a variety of preclusive measures to make your information safe. Your information’s safety and security are of great importance to us.
All of the information that is collected through our newsletter sign up, shopping cart, and check out is securely stored and encrypted. Our website utilizes SSL (Secure Socket Layer) technology which is a standardized way we provide a safe and encrypted link between you and our website.

We Do Not Share Your Information

Your information that is collected on our website is not sold, shared, or given to other people or 3rd parties. We do not share your name, address, or credit card information with anyone.
All credit card information is processed safely and securely via our secure checkout.
Of course, we do share your shipping information with the proper shipping carrier to complete your order.

Electronic Newsletters

To better communicate with our customers, we do send out periodic newsletters. We understand that excessive newsletters can be annoying, so we do our best to respect this privilege. We always give you the option in our newsletters to opt out of them if you wish to exclude yourself from our newsletter list.

Age of Use

Our website, www.leicastoresf.com is not meant to be used by minors under the age of 18, and we do not knowingly collect information from children under the age of 13.

Your Consent

By using our website, www.leicastoresf.com, you agree to our Privacy Policy.

Changes to Our Privacy Policy

Keeping your information safe, and private is a big concern of ours here at Leica Store San Francisco. To be in compliance with new laws, and ordinances that may arise we revise our policy to keep our customers in tune with their privacy while using our website. We highly encourage you, our customers, to remain in touch with this privacy policy on a frequent basis. We will do our best to make sure this policy is readily available throughout our website

Contact Us

Please, feel free to contact us any time concerning any questions you might have with our privacy policy. We can be reached at [email protected] or by calling 760.922.5422